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COOK’S CORNERBROKE · NEW SOUTH WALES

Cook’s Corner · Broke, NSW

Cancellation policy

Plans change. Cancel at least 24 hours before 2:00 pm on your arrival day and your accommodation payment comes back in full.

The deadline

The deadline is 24 hours before 2:00 pm on your arrival day, Sydney time. If you arrive on a Saturday, the deadline is 2:00 pm on the Friday.

Your exact deadline for each booking is shown before you pay.

If you cancel

  • On or before the deadline: you get a full refund of the accommodation you paid for. If card fees can’t be recovered, we cover them. They don’t come out of your refund.
  • After the deadline: the booking is not refunded.

The refund is for accommodation, which is the nightly charges. If your price included anything shown as a separate extra or fee, that line is not part of the accommodation refund.

Refunds go back to the card you paid with. Once we have sent a refund, how soon it shows up depends on your bank or card issuer.

How to cancel

Sign in to your stays, open the booking and choose cancel. Before anything happens, you see exactly what will be refunded. Nothing is cancelled until you confirm, and a cancellation can’t be undone.

If that doesn’t work for you, write to us at hello@cookscornerbroke.com.au and include your booking reference.

If your booking is changed

Changes to dates or sites are agreed with us first. If a change gives you a new cancellation deadline, the earlier of your original and new deadlines applies. A change can’t buy you extra time to cancel.

Reward credit

If you used a reward credit on the booking:

  • Cancel on or before the deadline and the credit goes back to your account.
  • Cancel after the deadline, or don’t turn up, and the credit is forfeited.
  • If we cancel, the credit goes back to your account.

A cancelled booking doesn’t earn a loyalty stamp. A stay paid for with credit doesn’t earn one either. The full rules are on the booking terms.

If we cancel

If we cancel your booking, you get everything you paid back in full, and any reward credit you used is returned to your account.

We don’t cancel stays automatically because of the weather. If we need to cancel, we will email you.

If you don’t arrive

A booking you don’t arrive for is treated as a cancellation after the deadline. It is not refunded, and any reward credit used on it is forfeited. If something has gone wrong, please get in touch.

Your consumer rights

Nothing on this page limits any right you have under the Australian Consumer Law.