Booking terms

Who you are booking with

Cook’s Corner is run by HighCountry Studio, ABN 47 624 541 135. When these terms say “we”, “us” or “our”, that is who they mean. Our campsites are on a private property at Broke, in the Hunter Valley, New South Wales.

Bookings made on this website are made directly with us.

Making a booking

You need an account to book. There is no password. You give us your name, email address and mobile number, and we email you a sign-in link to confirm your email address. That link is how you return to your account later, too.

You see the price for your stay before you give us any details. The price is worked out on our server for the campsite, dates, guests and vehicles you choose.

Your booking is confirmed when your payment is confirmed, and we email you to say so. Arriving at the payment page is not a booking. If the page tells you your payment is still being confirmed, please don’t pay again. Check your stays in a minute or two.

Price and payment

Prices are in Australian dollars. The total shown at payment is the amount you are charged.

Card payments are taken by Stripe on its own secure payment page. Your card details go to Stripe. We never see or store them.

If you have a reward credit, you can apply it before paying. See reward credit below.

Self-contained camping

Cook’s Corner is for fully self-contained campers. There are no toilets, showers, power or drinking water on the property. Bring your camp, your food and your drinking water.

Before you pay, you tick a box to say you understand there are no facilities at the site. We keep a record of that, with the date and the wording you saw.

Your stay

Check-in is from 2:00 pm. We email your arrival directions at 10:00 am Sydney time on the day before you arrive. If you tick the box when you book, we text them to you too. They are in the email either way.

Your booking records how many guests are coming and which vehicles you are bringing, so your site is ready for you. If either changes, please let us know.

Dogs are welcome at every site. Please keep them close around the cattle.

Looking after yourselves

This is a bush property with uneven ground, tracks, livestock, wildlife and a brook with a steep bank. Please take care, keep an eye on children and animals, and check conditions when you arrive. You are responsible for your own safety, for the people and animals with you, and for your own vehicles and belongings.

Nothing in these terms takes away any right you have under the Australian Consumer Law or any other law that can’t be excluded.

Changing a booking

To change your dates or site, write to us at hello@cookscornerbroke.com.au. Changes are agreed with us first, and the price difference is worked out before anything is confirmed. If a change gives you a new cancellation deadline, the earlier of the original and new deadlines applies.

Cancelling and refunds

Cancel at least 24 hours before 2:00 pm on your arrival day, Sydney time, and your accommodation payment is refunded in full. After that, the booking is not refunded. The full detail, including what happens if we cancel, is in the cancellation policy. It forms part of these terms.

Reward credit

Stays booked directly on this website can earn a reward.

• Four completed, paid stays earn one night of credit at the standard base rate when the credit is earned.
• You can use credit on any future campsite stay. It does not expire.
• Extras, and any difference between the credit and the price of your stay, are paid by you.
• You earn one stamp for each trip. Back-to-back bookings, including a move between sites, count as one trip.
• A stay that uses reward credit does not earn a stamp, even if part of it was paid for in cash.
• A cancelled booking does not earn a stamp.
• If you cancel by the deadline, credit you used is returned. If you cancel after it, or don’t arrive, that credit is forfeited. If we cancel, it is returned.
• If a payment is refunded or reversed, the stamp or credit that payment earned can be adjusted.

If we cancel

If we cancel a confirmed booking, you get a full refund of what you paid and any reward credit you used is returned.

Your information

How we handle your details is explained in our privacy page.

Changes to these terms, and the law that applies

We may update these terms from time to time. The terms in place when you book are the ones that apply to your booking.

These terms are governed by the law of New South Wales, Australia.

Questions

Write to us at hello@cookscornerbroke.com.au or see the contact page.