Cook’s Corner · Broke, NSW
Privacy
What we collect when you book, why we collect it, who helps us handle it, and how to delete your account.
Who is responsible
Cook’s Corner is run by HighCountry Studio, ABN 47 624 541 135. This page explains how we handle the personal information you give us on this website. Questions go to hello@cookscornerbroke.com.au.
What we collect
To make your booking
- Your name, email address and mobile number.
- Your stay: the campsite, dates, number of adults and children, and the vehicles you are bringing.
- Your price, payment and refund status, and your reward credit history.
- A record that you ticked the box to say you understand there are no facilities at the site, with the date and the wording you saw.
Your card details are not ours
You pay on Stripe’s own payment page. Your card details go to Stripe. We never see or store them. We receive the result of the payment, the amount and a payment reference.
Choices you can make
- Arrival directions by text. A box you can tick when you book. If you don’t, we only email them.
If you leave feedback after a stay
Your rating, and any words, photos or videos you add. It stays private until we approve it. If you ticked the box to agree, we may publish it as a “Verified camper” review. We publish no name or contact details with it.
If you write to us
The message, the address it came from, and our reply. We may use automated tools to help sort enquiries and draft replies.
Keeping the site working and safe
- One sign-in cookie that keeps you signed in for a short time. We don’t use advertising or analytics cookies on this site.
- One-way scrambled versions of your IP address and email address, used only to slow down abuse of the sign-in form. We delete them after 48 hours.
What we use it for
- To take your booking, confirm it, and run your stay.
- To email you: your sign-in link, your confirmation, your arrival directions the day before, and anything about a cancellation or refund. After a stay we may email you to ask how it went.
- To text you your arrival directions, if you asked us to.
- To handle payments, refunds and disputes, and to keep the financial and tax records we need.
- To reply to your messages.
- To show approved reviews on the site.
We don’t sell your personal information.
Who helps us, and what they receive
We use these services to run bookings. Each only receives what its job needs.
| Netlify | Hosts this website. Also stores photos and videos you attach to feedback. |
|---|---|
| Neon | Holds our database: accounts, bookings, payments, refunds and reward records. |
| Stripe | Takes your card payment and sends any refund. Receives your card details and payment amount. |
| Resend | Sends our emails to you and handles email sent to our enquiries address. Receives your email address and the content of those emails. |
These services may store or handle information outside Australia. We may also share information where the law requires it.
How long we keep it
We keep booking, payment, refund and reward records because we need them for financial, tax and dispute purposes. We keep a copy of the emails we send about your bookings so we can show you what we told you. A review you agreed to publish stays up until we take it down.
Encrypted backups hold copies until they expire. If we ever restore from a backup, we first re-apply any account deletions.
Deleting your account
You can delete your account yourself. Sign in, open your stays and go to Settings. For your security, you need to have signed in within the last 10 minutes. If you haven’t, we email you a fresh link and you can come straight back.
We can’t delete an account while it has a confirmed stay that hasn’t finished, a booking still being completed, or a payment or refund that hasn’t settled. The page tells you which. Once you delete, any unused reward credit is forfeited. Before anything is removed, we email a final notice to your address.
What is removed
- Your name, email address and mobile number are removed, and you are signed out everywhere.
- Your sign-in links and your saved checkout details are deleted.
- The text of the emails we sent you about your bookings is replaced with a note that it was removed.
- Feedback that hasn’t been published, with any photos and videos, is deleted.
- Your messages to us are cleared of your address and content.
What stays
- Booking, payment, refund and reward records, which we keep for financial and tax reasons. They are no longer linked to you by name or contact details.
- A review you agreed to publish. It never showed your name.
- Calendar entries for past stays. They contain no personal details.
- If your address had a complaint, a hard bounce or a text opt-out, a one-way scrambled version of it, so we don’t contact the address again.
- Backups, until they expire.
Your email address is then free to use again. Signing in with it later starts a new, empty account.
Asking about your information
To see what we hold about you, correct it, or ask a question about how we handle it, write to us at hello@cookscornerbroke.com.au. Please include the email address you booked with.
Related pages
Our booking terms and cancellation policy explain the rest of what happens when you book. If you can’t find an answer, get in touch.